Tagged: proactive support

managed services

November 17, 2018

Proactive Support: What Is It And Why Does Your Business Need It?

A recent survey conducted by McKinsey & Company reveals that consumers make 70% of their purchase decisions based on how they feel about the customer service they receive. Good customer service makes a direct...

managed services

October 20, 2018

Proactive IT or Reactive IT: How Should You Manage Incoming Problems?

There are two ways to approach IT support: proactively or reactively. In this blog, we’ll describe each strategy and explain why we believe businesses should opt for proactive IT. Proactive IT detects problems early on...