What is Managed Services?
When small businesses sign up for managed services, they get access to a variety of services. Managed services isn’t any one product or service that you can buy. It’s a complete package that can...
Category: managed services
How to Fire Your IT Guy
A member of your IT team–or, worse, your single IT guy–isn’t performing the way you want them to perform in their daily job duties. Firing that employee, however, is a little frightening. What happens...
What to Look for When Choosing a Computer Support Specialist in New York
When choosing a computer support specialist for your small or medium size business you’ll want to think about choosing between an emergency support team and a managed service provider. What is the difference between...
How an MSP Keeps Clients Happy
When searching for the best MSP (managed service provider) that offers the most effective technical support, an expectation of a high level of technical expertise is a given. However, for long term client retention,...
Proactive IT or Reactive IT: How Should You Manage Incoming Problems?
There are two ways to approach IT support: proactively or reactively. In this blog, we’ll describe each strategy and explain why we believe businesses should opt for proactive IT. Proactive IT detects problems early on...
Your Managed Service Provider Wants You To Know These 3 Things
Do you need an MSP? Or maybe you already have one. Regardless, to truly benefit from your relationship with an MSP, you need to work as a team to achieve the business goals you...
IT Service Management In A Nutshell
Your technology infrastructure is the backbone of your organization. Today’s businesses are connected, in the cloud, and utilizing IT services that are managed and designed to fit almost any budget, but what exactly is...
Proactive Support: What Is It And Why Does Your Business Need It?
A recent survey conducted by McKinsey & Company reveals that consumers make 70% of their purchase decisions based on how they feel about the customer service they receive. Good customer service makes a direct...
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