Proactive IT or Reactive IT: How Should You Manage Incoming Problems?
There are two ways to approach IT support: proactively or reactively. In this blog, we’ll describe each strategy and explain why we believe businesses should opt for proactive IT.
Proactive IT detects problems early on
Here’s a little hint about your company’s IT hardware — there are going to be hundreds of bumps along the way. There’s nothing you can do to prevent them from ever existing.
What you can do, however, is deal with them before they ever become a serious problem. That’s an example of proactive IT support. The idea is to take an aggressive approach as soon as you spot something wrong. If everything works out, you’ll squash the small problems before they ever turn into large issues.
Reactive IT waits for problems to take shape
Reactive IT support is just the opposite; it waits for the small problems to turn into large issues. Although you might think you’re saving time by not always worrying about IT support, you’ll wind up making an even bigger investment in the long-run. Think of it like changing your car’s oil — you can either spend $25 on a quick oil change or $1000 on a new engine.
Unfortunately, this is the approach that many businesses take. They don’t understand its faults until it’s already too late.
Monitoring is proactive IT
The question whether you’ll monitor your IT hardware is the same as asking whether you’ll take a proactive or reactive approach. Monitoring is how you spot problems and errors as soon as they’re visible.
It’s all about making regular check ups and maintenance to get an idea of the state of your hardware. If you do this, you’ll occasionally have to make some minor repairs. If you don’t and wait for the problem to escalate, you’ll eventually have to deal with a much larger issue.
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