Your Managed Service Provider Wants You To Know These 3 Things

Do you need an MSP? Or maybe you already have one. Regardless, to truly benefit from your relationship with an MSP, you need to work as a team to achieve the business goals you have in mind.   

Listen

IT providers, good ones, take their work seriously. When you hire a managed service provider they should treat your business as if it were their own. That is why it is key to listening to them, as well as trusting them when they discuss suggestions or changes. Also, an advantage of having an MSP is that they are there to help with third party vendor partnerships. Let them take the lead when dealing with technology providers in VoIP, cable, or internet. This will allow you to concentrate on other things and not have added stress.  

Be Available 

While it’s great that you may outsource your IT completely to your managed service provider, they still need to get together and talk. From changing business needs to updates and safety checks, your MSP doesn’t need to be caught off-guard. Being available to discuss your challenges and needs is important and requires communication every month or at least every quarter. 

Communicate

A managed service provider needs to know everything about your business so as to properly handle the technology side of it. Just as you would share everything with your doctor regarding your health, you need to do the same with your MSP. Below is an overview of topics that need to be discussed in order to help with your businesses IT needs. 

• What does your business so?
• Who are key clients to your business?
• Which industry verticals does your business serve?
• Does your business experience busy seasons?
• Any core regulatory codes applying to your business based on industries you work for?
• Will your business expand, and if so what are those plans?
• What are your future goals for your business?

Most often clients do not want to delve into discussing all these things. This is generally because there is a lack of trust between the MSP and the business owner. From fear of sharing business plans to passing along confidential information to competitors, most do not have a solid relationship with their MSP. It is imperative the managed service provider you choose is not only knowledgeable but trustworthy.

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